Decision details

Transport Operations – continuation of payments for concessionary fare reimbursement, supported bus service contracts and Community Transport grants

Decision Maker: Director of Infrastructure

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: No


• Bus operators and transport providers are at real risk of going out of business before normality is resumed due to significantly reduced revenue income from fare box, grant awards, payments for contracted services and/or concessionary fare reimbursement for an extended period.
• Services may be reduced below an acceptable minimum level for the duration of the crisis potentially leaving some key workers unable to access work.
• Permanent loss of operators/providers would mean it would be virtually impossible to reinstate the full network coverage of bus operations and transport services after the Covid-19 crisis.
• Continuation of concessionary fare reimbursement and contracted service payments would cost no more than is currently budgeted within the Transport Levy (approx. £5m for these three elements for each quarter) but would provide immediate certainty of cash flow to all operators on a business as usual basis.
• In order to ensure the continued funding delivers appropriate services and support a number of conditions have been devised which operators will be required to accept before the funding is released – see background document. These conditions align well with other Combined Authorities across the country.
• This action would provide reassurance that operators have the support from the Transport Authority for their long-term survival and future role in the region.
• The Department for Transport has been actively encouraging Local Transport Authorities to take this step and subsequently wrote to local authorities again stating that the CBSSG restart payments had been calculated on the basis that LTAs continue providing the reimbursement and contract payments. on 25 March 2020 urging them to continue to pay operators in this way – see background document.
• This is a decision taken under the Scheme of Delegations approved by the WECA Committee. This decision has been taken under this provision.


• Pay operators from the 2020/21 concessionary travel budget the same as they would have expected to receive for Q3 Oct – Dec, irrespective of whether journeys are taken.
• Pay Community Transport providers their expected grants for Q3 Oct - Dec.
• Pay operators for the service contracts in place, irrespective of whether these are operated, again for a limited period to end of Dec.
• Payments to be offered immediately to provide certainty of cash flow, subject to the acceptance of conditions set out in background document.
• Review further payment position ahead of Q4 2020/21.

Alternative options considered:

Option 1 – This is the option delivered through the decision set out in this decision record.

Option 2 - Only make payments for claims against actual travel – this is considered likely to leave operators/providers vulnerable to business failure.

Option 3 – Make targeted payments based on a judgement of vulnerability to failure – this is considered to risk challenge as financial information necessary to make such a decision is likely to be commercially sensitive and difficult to access in the time needed to ensure the decision has the desired effect.

Publication date: 19/10/2020

Date of decision: 19/10/2020

Accompanying Documents: